Terms & Conditions

Please read these terms carefully as they are the terms under which the customer ("you") agrees to purchase products from Redland Healthcare Ltd ("us" or "we"). No other terms or representations shall form part of these terms unless agreed in writing between you and us. These terms do not affect your statutory rights.

Contact Details

We are Redland Healthcare Ltd. Our registered office address is 24a Portman Road, Reading RG30 1EA.

If you have any complaints about our service or any products you purchase from us please contact us by email or write to the address above.

Purchasing from us

Ordering at Redland Healthcare Ltd is fast and secure. To place your order follow the steps indicated online.

The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with us. We have the right to refuse orders and no contract will subsist between you and us unless and until we accept your order and dispatch the products to you.

The products are subject to availability. If we cannot supply the products to you for any reason, we will not charge you for these products and will refund any money already paid. However we will not be responsible for compensating you for any other losses which you may suffer if we do not supply the products.

Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, you agree with us that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and you agree with us irrevocably to submit to the non-exclusive jurisdiction of the English Courts.

Delivery

We endeavour to dispatch your order to you within 3 working days, subject to the receipt of cleared funds.

However, because delay may be occasioned by factors outside our control, time of delivery shall not be of the essence, and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products.

It is your responsibility to inspect the products on receipt. We will not be liable for loss or damage during transit unless you notify us in writing (including email) of the nature of the damage within 14 working days of the date of delivery. Our liability will be limited to the replacement of products damaged or lost. Alternatively, we may at our discretion refund the cost of lost or damaged products.

Under no circumstances shall we be liable for consequential loss or damage arising from loss or damage occurring in transit.

Prices and Payment

The prices for the products are as indicated on the website and these prices include VAT. Prices with VAT relief are also shown for products which qualify for zero-rate VAT sale to eligible customers.

The cost of any order must be paid by you by credit or debit card acceptable to us. You do not own the products until we receive payment in full. Other payment methods are accepted for offline orders.

We make every effort to ensure that the prices shown on our website are accurate, but errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Prices are subject to change, and we may alter them from time to time without notice. Price changes will not apply to products already in your shopping basket.

General

Failure by us to enforce any of these terms will not affect our right to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. We advise you to print and keep safe a copy of these terms.